Delete Your Account

Hello Super App (HSA)

You can request deletion of your Hello Super App account and its associated personal data at any time, using either method below.

Option 1 — Delete in the app (instant)

  1. Open Hello Super App and sign in.
  2. Go to Account → Edit Profile → Delete Account.
  3. Confirm. Your account is closed and deletion begins immediately.

Option 2 — Request by email

If you can't access the app, email [email protected] from the email address or with the phone number registered to your account, with the subject "Delete my account". We verify ownership before deleting and confirm by reply.

What gets deleted

Once your request is verified, we permanently delete the personal data tied to your account:

DeletedRetained (and why)
Profile (name, email, phone), saved delivery addresses, account credentials, device/push tokens, chat messages, reviews, loyalty balances, and order history linked to your identity. Transaction and invoice records required for tax, accounting, fraud-prevention and legal obligations under applicable Cambodian law are kept for the legally required retention period, then deleted or irreversibly anonymized. These records are no longer linked to your usable account.

Timeline

In-app deletions begin immediately. Email requests are actioned within 30 days of identity verification. Backups containing your data are purged on our normal backup rotation cycle.

Last updated: June 23, 2026 · Questions: [email protected]